Thinking
What we have learned, written down
Articles and guides from the people doing the work. Each argues from a pattern rather than a named client.
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5 pieces matching
PinnedGuide · 6 min read
The three levers of licensing cost, and why most organizations pull only one
Reducing licensing cost almost always means calling the vendor. Negotiation is one lever of three, and rarely the one with the most money behind it.
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Article · 5 min read
The integration opportunities nobody owns
Every business unit optimizes what it can see. The gaps between them belong to nobody, and that is where the largest inefficiencies live.
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Guide · 6 min read
Why knowledge transfer slips, and how to stop it
Transition plans assume the people who do the work will find time to explain it. They will not. Treat knowledge transfer as a project you run rather than something you receive.
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Article · 6 min read
Building a capability center that works as part of the client team
A capability center is not offshore staffing with better marketing. The difference is whether the team understands the work well enough to make decisions in it.
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Article · 6 min read
Nobody evaluates year five
Platform decisions get made on a feature comparison and a first-year price, then lived with for a decade. The two costs that compound — capability you never switch on, and an upgrade that becomes an annual project — are in neither column.
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