Thinking
What we have learned, written down
Articles and guides from the people doing the work. Each argues from a pattern rather than a named client.
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4 pieces matching
PinnedGuide · 6 min read
The three levers of licensing cost, and why most organizations pull only one
Reducing licensing cost almost always means calling the vendor. Negotiation is one lever of three, and rarely the one with the most money behind it.
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Article · 5 min read
The integration opportunities nobody owns
Every business unit optimizes what it can see. The gaps between them belong to nobody, and that is where the largest inefficiencies live.
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Article · 5 min read
Let the data move on status, not on somebody remembering
Most failed integrations are not technical failures — they are a person who was on vacation. The hard part of fixing it is not the code, it is agreeing what the statuses mean.
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Article · 6 min read
Nobody evaluates year five
Platform decisions get made on a feature comparison and a first-year price, then lived with for a decade. The two costs that compound — capability you never switch on, and an upgrade that becomes an annual project — are in neither column.
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