Thinking
What we have learned, written down
Articles and guides from the people doing the work. Each argues from a pattern rather than a named client.
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2 pieces matching
PinnedGuide · 6 min read
The three levers of licensing cost, and why most organizations pull only one
Reducing licensing cost almost always means calling the vendor. Negotiation is one lever of three, and rarely the one with the most money behind it.
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Guide · 6 min read
Why knowledge transfer slips, and how to stop it
Transition plans assume the people who do the work will find time to explain it. They will not. Treat knowledge transfer as a project you run rather than something you receive.
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